Careers at Babylist

At Babylist, we make having your first baby less overwhelming, more creative, sustainable, and most importantly more delightful. We have a large and rapidly growing user base of passionate parents-to-be who are making important purchasing decisions for one of the biggest events in their lives. We help pregnant women in a time that's both exciting and stressful. The baby industry is massive and ripe for disruption.

We're located in Oakland California, two blocks from the 12th Street BART station.


Office View

Career Opportunities

Product and Engineering

Content

Customer Service


Head of Product

Objective:

The Babylist website and apps are loved by our users. You will have full ownership of the product strategy, roadmap and user experience for all Babylist products.

What you will do:

  • Develop product strategy and translate it into actionable, prioritized projects. Manage new features, bug tracking, backlog. Track and report on KPIs.
  • Understand user needs and behavior through intuition, user interviews, research, communication with customer service team and data analysis.
  • Solve hard interaction design problems for different personas (millennials building registries on smart phones vs. seniors buying gifts).
  • Improve product experience to a higher global maximum. Balance user experience, revenue and growth goals.
  • Launch entirely new products.

What we’re looking for:

  • A talented product manager with 4-5+ years of experience building great internet and/or mobile products.
  • Deep understanding of similarities and differences of various platforms (iPhone, iPad, Android, web). Constantly learning from the best products.
  • Honed intuition that leads to simple and beautiful solutions.
  • Strong quantitative background to support data-informed decision making.
  • Previous experience working closely with software engineers required; Degree in a technical field or programming experience preferred.
  • Excellent communication and presentation skills. Extremely detail oriented.

Benefits:

  • Competitive pay. Meaningful equity. Health benefits.
  • Working with a passionate, super smart team of individuals.
  • Work from home Wednesdays.

To Apply:

Send an email to natalie@babylist.com.


Senior Full Stack Engineer

Objective:

Babylist's mission is to be THE destination for expecting and new parents when they are deciding which baby products to purchase. Our core product is a universal baby registry, and we are quickly developing our own e-commerce platform and content site. Your ability to work up and down the software stack will be critical to the next phase of our growth. You'll take ownership over large projects, scale our systems as our platform grows, and deliver delightful user experiences to our users.

Our server-side code is powered by Ruby on Rails, MySQL and Redis. Client-side we use React, Redux and Sass to build crisp, clean user interfaces.

Requirements:

  • You've coded a lot, you're hands on, and passionate about building world class applications.
  • Expert-level fluency in at least one of Ruby, Java, Python, or another modern server-side object-oriented programming language.
  • Bachelors in CS, or equivalent experience.
  • Experience designing and implementing scalable web services.
  • Deep knowledge of testing best practices and continuous deployment.

Desirable:

  • Experience with React, or one other modern JavaScript framework
  • Confident communicating quickly, succinctly, and with purpose.
  • High-energy and positive person.
  • You're well versed in A/B testing and prioritize code maintainability and page-speed.

Benefits:

  • Competitive pay. Meaningful equity. Health benefits.
  • Working with a passionate, super smart team of individuals.
  • Your ideal setup in a great office.
  • Work from home Wednesdays.

To Apply:

Send an email to evan@babylist.com.


Acquisition Marketing Manager (Part-Time)

Objective:

Babylist is looking for a part-time Acquisition Marketing Manager to support our marketing team to increase the efficiency and scalability of our paid acquisition efforts. The ideal candidate is experienced in Pinterest, Facebook and AdWords campaign management and can work independently with minimal direction to monitor, manage and scale our paid marketing efforts.

This is a part-time contract position and will report directly to the Director of Marketing.

At Babylist, we make having your first baby less overwhelming, more creative, sustainable, and most importantly more delightful. We have a large and rapidly growing user base of passionate parents-to-be who are making important purchasing decisions for one of the biggest events in their lives.

Responsibilities:

  • Working directly with the Director of Marketing, help Babylist scale up its paid marketing efforts across platforms.
  • Manage and monitor day-to-day performance of Pinterest, Facebook and AdWords campaigns.
  • From creative direction to audience targeting, continuously experiment with new acquisition strategies and tactics to increase the efficiency and scalability of existing channels.

Requirements:

  • Minimum of 2-3 years experience in acquisition marketing is a must. Experience in B2C and marketing to expecting or new moms is a plus.
  • A proven track record in hands-on Facebook, Pinterest and AdWords campaign management.
  • Ability to balance a data driven methodology with user-first intuition.
  • You're analytical and results oriented, and you can run experiments to explore new growth areas.
  • You're an Excel wizard, who can manipulate and analyze the data to come up with actionable insights.
  • Excellent written and verbal communication skills.
  • You pride yourself on your creativity and willingness to try new things.
  • Self-directed, proactive and able to define and execute projects independently.

To Apply:

This is a part-time contract position in the San Francisco Bay Area with a minimum of 15 hours a week commitment. To apply send your resume and cover letter to tuba@babylist.com.


Customer Service Manager

At Babylist, we really care about our users and go above and beyond to provide excellent customer support. We are looking for a leader to join and manage our customer service team. This 4-person (and growing) team is remote within the United States. The position is likely 75% doing and 25% managing. As the team grows this balance will shift.

This is a full-time position. The position can be either remote or in office, but requires at least one day a week in our downtown Oakland HQ.

Position:

  • Your main objective is to ensure our customers receive fast, consistent, high-level, personalized customer support. Your mission is making our customers happy!
  • You will join our team in responding to customer emails, phone calls and chats.
  • You have responsibility for the balance between great customer service and operational efficiency.
  • You will collaborate with other teams to make changes that will result in more customer happiness.
  • You will manage the customer service schedule.
  • You will plan, prioritize and manage the day-to-day activities and workload of the customer service team.
  • You will train, coach and give feedback to the team. You will mentor employees to grow their individual skill set and add organizational value.
  • You will help build a very strong, customer-centric team culture.
  • You will recruit and hire new individuals on this team.
  • You will understand and help define the Babylist customer service tone and voice. You will manage Frequently Asked Questions and support macros. You will create and communicate procedures and standards.
  • You will handle complex and escalated customer service issues, resolving professionally and promptly.

Qualifications:

  • 4+ years in supervisory role in a Customer Service position (preferably at a technology or e-commerce company).
  • You have a deep passion for excellent customer service.
  • You have proven, extensive people management skills. You give feedback well. You are an excellent coach.
  • You have strong initiative, great problem-solving ability and work with a sense of urgency.
  • You have excellent communication skills. You have impeccable written communication skills.
  • You have a college degree or equivalent work experience.

Benefits:

  • Competitive pay. Meaningful equity.
  • Competitive health benefits with a FSA account for vision and dental.
  • 401(k) and disability insurance.
  • Flexible, paid parental leave policy.
  • This role is flexible work from home or from the office.
  • Working with a passionate, super smart team of individuals.

To Apply:

Please apply here.


Customer Service Representative

(Remote, resident of CA, TX, or SC)

Position:

At Babylist, we love our users and we treat them like rockstars. Babylist is an online baby registry that lets parents add any item from any store on the web.

The Babylist users who reach out for support are often frustrated, and each interaction is an opportunity for us to make things right. You will personify and personalize our brand to each customer and strive to leave a lasting, positive impression. Expecting a baby can be a stressful time, and our users often require patience, understanding, and a little TLC. As our Happiness Hero, you will often mean the difference between a positive experience and negative one, and you will significantly influence how likely a user is to recommend Babylist to friends.

This is a full-time work-from-home position.

The Big Things:

  • You will answer customer support emails. You are a great writer and communicator. You are quick.
  • You will answer support phone calls. You are friendly and well-spoken.
  • You will independently complete tasks on the Babylist website related to support (e.g. add or delete registry items, place orders, update reservations). You are comfortable with technology and will provide support for our website and mobile apps.

What we're looking for:

  • You are comfortable with and excited about working with expectant parents (and their friends and family).
  • You live in the United States in California, Texas, or South Carolina.
  • You have preferably completed some college, or have a college degree.
  • You are very compassionate and empathetic.
  • You are high-energy, positive person.
  • Quick note: We are a family-oriented (and mom-owned) business, and we understand that parenting is a legit, full-time job. This position is very time-intensive and often time-sensitive, which means it isn’t compatible for a parent working from home and watching kids at the same time.

If you feel like you'd be a good fit, apply here.